ANNEXURE - B

Investor Complaints Data


Data for May 2024
S.No. Recd from Carried forward from previous month Received during the month Total Pending Resolved Pending at the end of the Month Average Resolution on time (in days)
Pending for less than 3 months Pending for more than 3 months
1. Directly from Investors ---- ---- ---- ---- ---- ----
2. SEBI (Scores) ---- ---- ---- ---- ---- ----
3. Stock Exchanges ---- ---- ---- ---- ---- ----
4. Other Sources (if any) ---- ---- ---- ---- ---- ----
5. Grand Total ---- ---- ---- ---- ---- ----


Trend of Monthly Disposal of Complaints

S.No. Month Carried forward from previous month Received Resolved Pending
01 June 2023 1* 1 1 1*
02 July 2023 1* ---- 1* ----
03 Aug 2023 ---- 1 1 ----
04 Sep 2023 ---- 2 2 ----
05 Oct 2023 ---- ---- ---- ----
06 Nov 2023 ---- 1 ---- 1
07 Dec 2023 1 1 2 ----
08 Jan 2024 ---- ---- ---- ----
09 Feb 2024 ---- 1 1 ----
10 Mar 2024 ---- 1# 1# ----
11 Apr 2024 ---- ---- ---- ----
12 May 2024 ---- ---- ---- ----

* Referred to Arbitration (Single Matter)

# Smart ODR



Trend of Annual Disposal of Complaints

S.No. Year Carried forward from previous Year Received Resolved Pending
1. 2018-19 ---- 4 4 ----
2. 2019-20 ---- 3 3 ----
3. 2020-21 ---- 3 3 ----
4. 2021-22 ---- 5 5 ----
5. 2022-23 ---- 10 7 3**
6. 2023-24 3** 8** 11** ----
7. 2024-25 ---- ---- ---- ----
GRAND TOTAL 33 33 ---

** Includes ODR, arbitration and complains with exchanges